• Provide you with an easily accessible reception area and information area.
• Facilitate your procedures.
• Provide you with furniture to sit on.
• Inform you free of charge about the local tourist offer.
• Display and disseminate its opening periods expressed in at least two foreign languages.
• Offer you free access to WIFI.
• Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
• Respond to your mail all year round.
• Provide a permanent reception service run by staff speaking at least two foreign languages.
• Ensure the supply of tourist maps, maps and tourist guides on paper.
• Give you access to its dedicated trilingual website adapted to consultation via on-board media.
• Disseminate tourist information also on paper translated at least into two related foreign languages:

- to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
- monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods and times of opening to the public, the website and telephone and postal coordinates;
- events and activities;
- emergency telephone numbers.

• Update its tourist information annually.
• Post emergency phone numbers outside
• Present all the qualified offer of its area of ​​intervention for all clienteles.
• Give you access to viewing the availability of classified accommodation.
• Process your complaints and measure your satisfaction.
• Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
• Respect the requirements of the QUALITE TOURISME brand.
• Provide you with a travel advisor.
• Guarantee the reliability and timeliness of information on the local tourist offer.